Privacy Policy

We collect personal information in the following categories:

Information You Provide

• Contact and Booking Information: Name, email address, optional phone number, message or service interest you provide through a contact or CEU waitlist form, optional “how did you hear about us” answers, and booking-related details such as your name, contact information, and appointment details.
• Service and Booking Information: Information about a service you request, your appointment, and related records needed to provide the service.
• Payment Information: Payment-card and billing information entered through our online booking and payment flow (when available) is processed by Acuity Scheduling under Acuity Scheduling's privacy policy.
• Communications: The content of messages, questions, and CEU waitlist requests you send us.
• Campaign and referral tags: Optional self-reported referral answers on forms, and campaign parameters from tagged links (such as utm_source or gclid) when present, used only to understand how visitors found the Site.

Information Collected Automatically

Website Usage Information: We use Vercel Analytics to receive aggregated usage metrics, such as pages viewed and similar visit information, to understand how the Site is used.

Information from Third Parties

Service Providers: Acuity Scheduling provides booking and payment processing (when online booking is enabled) and may provide us booking-related information needed to provide the service. Resend delivers email notifications of contact and CEU waitlist form submissions to our business inbox. Vercel Analytics provides aggregated Site usage metrics.

Sensitive Personal Information

We do not ask visitors to submit sensitive personal information through the Site. Payment-card information is processed by Acuity Scheduling through the booking and payment flow when you book online.

We collect personal information from the following sources:

• Directly from you when you provide it
• Automatically through your use of our Services
• From service providers that support booking, payment processing, email delivery of form submissions, or website analytics

We use personal information for the following purposes:

• Provide Services: To respond to questions, schedule and provide services, and support booking and payment processing through Acuity Scheduling when online booking is used.
• Communications: To respond to your contact request and to respond to or update you about the CEU waitlist request you made. We do not use these requests for promotional email campaigns.
• Referral and marketing insight: To understand optional “how did you hear about us” answers and tagged campaign links so we can improve how people find Clear Water.
• Analytics and Improvement: To understand aggregated Site usage and improve the Site and our services.
• Security and Fraud Prevention: To detect, prevent, and respond to fraud, unauthorized access, and other harmful activities.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

We may disclose your personal information to the following categories of recipients:

Service Providers

We share information with service providers that help operate the Site and provide services, including Acuity Scheduling for booking and payment processing, Resend for delivering form-notification emails to our business inbox, and Vercel Analytics for aggregated Site usage metrics. These providers process information under their own privacy practices and applicable service arrangements.

Advertising

We do not disclose personal information to advertising partners for targeted advertising or cross-context behavioral advertising.

Legal and Safety Disclosures

We may disclose information when required by law, to respond to legal process, to protect our rights and safety, to protect the rights and safety of others, or in connection with an investigation of suspected or actual illegal activity.

Business Transfers

In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information for other purposes with your consent.

We do not sell personal information or share personal information for cross-context behavioral advertising. Our disclosures to service providers, including Acuity Scheduling, Resend, and Vercel Analytics, are for the services they provide to us.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary by data category:

• Inquiries and Contact Information: Retained for 3 years after our last interaction, unless a longer period is needed for a service relationship or legal purpose.
• Booking and Transaction Records: Retained for 7 years to meet tax, accounting, and business-record needs.
• CEU Waitlist Information: Retained until it is no longer needed for the CEU purpose, you ask us to remove it, or 2 years after your last interaction, whichever occurs first.
• Website Usage Analytics: Retained for 13 months.

After the applicable retention period, we securely delete or anonymize your information unless a longer retention is required by law.

Privacy Requests

You may contact us at info@clearwaterpro1solutions.org or call or text us at (559) 656-2053 or (559) 656-3572 to ask about your personal information or communication preferences.

Communications You Request

We use contact and CEU waitlist messages to reply to you or provide the requested CEU-related update. We do not send promotional email campaigns based on these requests.

Cookies and Tracking

You may use your browser settings to manage cookies and similar browser technologies. We use Vercel Analytics for aggregated Site usage metrics and do not use personal information for targeted advertising.

Targeted Advertising

We do not use personal information for targeted advertising or cross-context behavioral advertising.

Certain state privacy laws may provide rights regarding personal information when they apply to us. You may contact us using the information below with a privacy request, and we will consider and respond to it as required by applicable law.

Privacy Requests

Where applicable law provides a right to access, correct, delete, or obtain information about personal information, you may submit a request using the contact information below.

How to Exercise Your Rights

To submit a privacy request, email us at info@clearwaterpro1solutions.org or call or text us at (559) 656-2053 or (559) 656-3572.

To help us process a request, please provide enough information for us to understand and verify it. We may request information reasonably necessary to verify your identity before acting on a request.

Do Not Track and Preference Signals

At this time, the Site does not respond to browser Do Not Track signals because a uniform standard for responding to those signals has not been established. We do not sell or share personal information for cross-context behavioral advertising.

Questions and Requests

If you have questions about a privacy request, contact us at info@clearwaterpro1solutions.org with the subject line "Privacy Request." If applicable law provides an appeal right, you may ask us to review a decision by using the subject line "Privacy Appeal."

This Policy describes the personal-information practices of a California-operated service and course website. California residents may contact us using the information below with questions or privacy requests.

• Categories Collected: Identifiers (such as name, email address, and optional phone number); communications and service-interest information; optional referral-source answers and campaign tags from tagged links; booking and appointment information; and internet or electronic network activity in the form of aggregated Site usage metrics, such as pages viewed.
• Categories Sold or Shared: None. We do not sell personal information or share personal information for cross-context behavioral advertising.
• Categories Disclosed to Service Providers: Contact and CEU waitlist information may be disclosed to Resend for email delivery to our business inbox; contact, booking, and appointment information may be disclosed to Acuity Scheduling for booking and payment processing when you book online; and aggregated Site usage metrics may be processed through Vercel Analytics.
• Financial Incentives: None offered.

This section summarizes the information collected through the Site and the purposes and retention periods for that information.

• Contact and CEU waitlist forms: We collect your name, email address, optional phone number, message or service interest, and optional “how did you hear about us” answers (plus campaign tags from tagged links when present) to respond to you and address your requested service or CEU purpose. Form notifications are emailed to us using Resend.
• Booking and payment: When online booking is available, we use booking-related information to schedule and provide services. Acuity Scheduling processes payment-card and billing information under its privacy policy. You may also book by phone or text when online booking is not yet available.
• Website usage: Vercel Analytics provides aggregated metrics, such as pages viewed and similar visit information, to help us operate and improve the Site.
• Retention: Inquiries are generally retained for 3 years after the last interaction; CEU waitlist information until no longer needed, removal is requested, or 2 years after the last interaction; booking and transaction records for 7 years; and website usage analytics for 13 months.

We do not sell personal information or share it for cross-context behavioral advertising. See the sections above for further detail.

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at info@clearwaterpro1solutions.org.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. Acuity Scheduling, Resend, and Vercel maintain their own security and privacy practices.

The Site is operated in the United States. Service providers such as Acuity Scheduling, Resend, and Vercel may process information under their own privacy practices and in locations where they operate.

The Site may link to third-party websites or services. Acuity Scheduling, Resend, and Vercel have their own privacy practices, and we encourage you to review their privacy policies before providing information to them.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy on this page and update the "Last Updated" date.

If you have questions about this Privacy Policy or our privacy practices, please contact us: